[UW-GIS-L] Unable to open ArcMap/Catalog after checking out a license from the UW License Servers

[Luke Rogers]

Change VPN to all traffic, not just UW traffic and be patient. Can take up to 10 minutes to initialize license administrator over VPN.

-Luke
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From: Uw-gis-l <uw-gis-l-bounces at mailman13.u.washington.edu> on behalf of Kelsey Figone <kefigone at uw.edu>
Sent: Thursday, March 10, 2022 8:42:37 AM
To: uw-gis-l at u.washington.edu <uw-gis-l at u.washington.edu>
Subject: [UW-GIS-L] Unable to open ArcMap/Catalog after checking out a license from the UW License Servers

Hi UW-GIS-L,

I was in several MUP GIS classes last year in which I had a student license for ArcGIS Desktop 10.7.1. I have not used the software this academic year, and I am planning to join the CSDE geocoding workshop today and needed to redownload/access the software. I am currently at home accessing the Husky OnNet VPN.

Following the instructions here (https://sites.uw.edu/arcgis/software/arcgis-desktop/arcmap/on-campus/) for an on-campus license, I was able to download ArcGIS 10.8.2 and followed the instructions through Step 3.7. However, when I tried to check availability of licenses my ArcAdministrator stops responding and I have to use Task Manager to close the program. When I go to open ArcMap or ArcCatalog, the option that comes up on my computer is version 10.7.1, but won't open because it was uninstalled during the 10.8.2 install process. However, I can't find a 10.8.2 version to open in my programs.

Any recommendations to troubleshoot? What folders/areas should I look in that perhaps I'm overlooking?

Thanks for your help!

Best,
Kelsey
Kelsey Figone
M.P.A. Candidate
Evans School of Public Policy & Governance, University of Washington
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