[UW-GIS-L] Unable to open ArcMap/Catalog after checking out a license from the UW License Servers

[Kelsey Figone]

Hi UW-GIS-L,

I was in several MUP GIS classes last year in which I had a student license
for ArcGIS Desktop 10.7.1. I have not used the software this academic year,
and I am planning to join the CSDE geocoding workshop today and needed to
redownload/access the software. I am currently at home accessing the Husky
OnNet VPN.

Following the instructions here (
https://sites.uw.edu/arcgis/software/arcgis-desktop/arcmap/on-campus/) for
an on-campus license, I was able to download ArcGIS 10.8.2 and followed the
instructions through Step 3.7. However, when I tried to check availability
of licenses my ArcAdministrator stops responding and I have to use Task
Manager to close the program. When I go to open ArcMap or ArcCatalog, the
option that comes up on my computer is version 10.7.1, but won't open
because it was uninstalled during the 10.8.2 install process. However, I
can't find a 10.8.2 version to open in my programs.

Any recommendations to troubleshoot? What folders/areas should I look in
that perhaps I'm overlooking?

Thanks for your help!

Best,
Kelsey
*Kelsey Figone*
M.P.A. Candidate
Evans School of Public Policy & Governance, University of Washington
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman13.u.washington.edu/pipermail/uw-gis-l/attachments/20220310/0d9a8637/attachment.html>