[UW-GIS-L] Unable to open ArcMap/Catalog after checking out a license from the UW License Servers

[Kelsey Figone]

Thank you, Luke. My VPN is on all traffic, and I did all the installing
around 7:30 this morning. When I try to open ArcMap, this is all that comes
up and it refuses to open because 10.7.1 has been uninstalled: [image:
image.png]

On Thu, Mar 10, 2022 at 8:56 AM Luke Rogers <lwrogers at uw.edu> wrote:


> Change VPN to all traffic, not just UW traffic and be patient. Can take up

> to 10 minutes to initialize license administrator over VPN.

>

> -Luke

> ------------------------------

> *From:* Uw-gis-l <uw-gis-l-bounces at mailman13.u.washington.edu> on behalf

> of Kelsey Figone <kefigone at uw.edu>

> *Sent:* Thursday, March 10, 2022 8:42:37 AM

> *To:* uw-gis-l at u.washington.edu <uw-gis-l at u.washington.edu>

> *Subject:* [UW-GIS-L] Unable to open ArcMap/Catalog after checking out a

> license from the UW License Servers

>

> Hi UW-GIS-L,

>

> I was in several MUP GIS classes last year in which I had a student

> license for ArcGIS Desktop 10.7.1. I have not used the software this

> academic year, and I am planning to join the CSDE geocoding workshop today

> and needed to redownload/access the software. I am currently at home

> accessing the Husky OnNet VPN.

>

> Following the instructions here (

> https://sites.uw.edu/arcgis/software/arcgis-desktop/arcmap/on-campus/)

> for an on-campus license, I was able to download ArcGIS 10.8.2 and followed

> the instructions through Step 3.7. However, when I tried to check

> availability of licenses my ArcAdministrator stops responding and I have to

> use Task Manager to close the program. When I go to open ArcMap or

> ArcCatalog, the option that comes up on my computer is version 10.7.1, but

> won't open because it was uninstalled during the 10.8.2 install process.

> However, I can't find a 10.8.2 version to open in my programs.

>

> Any recommendations to troubleshoot? What folders/areas should I look in

> that perhaps I'm overlooking?

>

> Thanks for your help!

>

> Best,

> Kelsey

> *Kelsey Figone*

> M.P.A. Candidate

> Evans School of Public Policy & Governance, University of Washington

>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman13.u.washington.edu/pipermail/uw-gis-l/attachments/20220310/e0061e6e/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 194481 bytes
Desc: not available
URL: <http://mailman13.u.washington.edu/pipermail/uw-gis-l/attachments/20220310/e0061e6e/attachment.png>